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phone calls won't go out

fonic21
Great Neighbour / Super Voisin

For weeks, I have had difficulty making calls -- I get the message that I do not have a long distance plan even though I am only making local calls!  What do I do?  Is this a +1 issue?  

3 REPLIES 3


@fonic21 wrote:

For weeks, I have had difficulty making calls -- I get the message that I do not have a long distance plan even though I am only making local calls!  What do I do?  Is this a +1 issue?  


Dialing 1 or +1 shouldn't make any difference other than you would hear a call reminding you that the call is long distance, but the call then continues. At Public Mobiile, strange things sometimes happen if you don't dial at least the 1, but as I said - it's not supposed to actually matter.  

popping
Retired Oracle / Oracle Retraité

@fonic21 wrote:

For weeks, I have had difficulty making calls -- I get the message that I do not have a long distance plan even though I am only making local calls!  What do I do?  Is this a +1 issue?  


Always add 1 before phone number.

Your account may not be provisioned correctly.  Adding $1 to your account may trigger PM server to provision your account again.

 

Anonymous
Not applicable

@fonic21 wrote:

For weeks, I have had difficulty making calls -- I get the message that I do not have a long distance plan even though I am only making local calls!  What do I do?  Is this a +1 issue?  


Did you _try_ with a 1 in front?

Or are you on the $15 (or $10) plan and out of minutes?

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