peyment

[Ramonramezani1]

Hello. My account number is 7213. I purchased  a plane(  4G , 40GB). It is deducted from my card twice . once 36.80$ and once 39.10 $

[Handy1]

@Ramonramezani1  And as @Chalupa_Batman  mentioned was one charge just pending or are both posted ? If pending it should fall off of both charges are posted please use @Hollister  link to support to help 

[Ramonramezani1]

My account was on hold. when I purchased the plane , one time I got an error in payment and in second time  it done successfully.

[Chalupa_Batman]

Hello @Ramonramezani1 

Before you contact a CS Agent for help....  please contact your credit card company and make SURE there was a double charge. A lot of people make the mistake of confusing what is a charge and what is a pending charge. Sometimes the pending charge will stay there a bit longer than normal. If your credit card company says it IS a double charge, then you can contact a CS Agent and they will credit your account.

[Handy1]

@Ramonramezani1  Did you do a plan change immediately or change it for next renewal ? It’s advised to change on renewal so you don’t pay again upfront and lose money on your current cycle 

[Hollister]

@Ramonramezani1 

Contact an agent and ask for a credit.

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