payments

[fortis]

I need to retrieve a second payment i made by mistake

[softech]

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@fabriciosantin wrote:

Hello, by mistake I paid twice my mobil, could you please reverse one of them, because that affect my acount in order to make others payment.

thank you so much, I will be waiting for this 

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@fabriciosantin   we are all customers like you.

as explained above, PM is a prepaid provider and they usually do not provide refund. 

But .. you can try to open proper ticket with PM Support and explain the situation and they might be ok.  

You can open ticket with PM as mentioned in my earlier post

[fabriciosantin]

Hello, by mistake I paid twice my mobil, could you please reverse one of them, because that affect my acount in order to make others payment.

thank you so much, I will be waiting for this 

[softech · Accepted solution]

@fortis   PM is a prepaid  provider and usually do not provide refund

if you see the fund in Avaiable Fund in My Account, you can choose to leave it there and PM will use it for next renewal

If you still want to try requesting refund, you can open a ticket with them:

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there