payment

[Vernon1]

Been using the same credit card for years and always using Autopay.   Today I got a text saying my payment is due July 16 and there are insufficient funds in your account.

I checked and my usual credit card is still in your system and shows as active.  However, I tried to re install it and got a message, unable to process you payment at this time.   Tried another credit card and got the same answer.

What am I to do if I cannot get the credit card in the system before tomorrow.  Leaving on holidays and really need for my phone to be in operation.

thanks,

nadia

[electrical2771]

Perhaps PM should stop fixing things that are not broke? Why the new web pages????? And the ultimate insult is the 2 step authentication?????? ..........and why dredge up the free data/voice bonuses from Dec. 2020 and Dec. 2021 that may have been used up for many months now?

[Lisaschultz79]

That’s so strange! I got the same text too! I have been using the same credit card for auto payments as well. I really hope it’s a glitch in the system!

[darlicious]

@Vernon1 

Did hou remove the card? Or is there still one on file? As long as you are on autopay you will be fine. If you want extra assurance and it wont process a payment purchase a pm voucher and add it via 611 on your phone. That will guarantee renewal. Read this post on vouchers....

https://productioncommunity.publicmobile.ca/t5/Get-Support/Purchasing-or-Adding-a-Public-Mobile-Vouc...

[hTideGnow]

HI @Vernon1   No worry.  The new My Account system is sending the sms to everyone renewing soon.  If you have Autopay setup, just ignore the text

[Timer]

@Vernon1 

in your account have on autopay then ignore those messages,

or can't add new credit card send a private message to  CS_Agent

[esjliv]

@Vernon1 - wait an hour to try again. When you do try opening a tab in incognito mode to enter it, and ensure you are registered for autopay.

If issues persist, submit a ticket to CSA for assistance.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

[MrSpock · Accepted solution]

@Vernon1 hi it is a glitch in the system the texts  are sent out in error just ignore the message if your cc is good just leave it