payment

[yar]

I use to have autopayment for my account, now the same card didn't work even I have money on it, and I tried another visa card, didn't work too! My account is blocked.

How do I fix this? it seems coming form their system. my cards are working and funded. 

[softech · Accepted solution]

@yar   You could have tried too many times and hence the account is locked.   Usually you can wait couple hours and try again.

But if you waited and still not working or you want to get it resolved quicker,   Open ticket with PM Support and they can sort it out for you

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there

[stevenxic]

Try to load the money into your account manually.

[Outdoorsman]

@yar hi sometimes the "autopay" fails look to see if the payment is sitting in your available funds, look for a reactivate button and if need be make a payment for amount due reboot and see if account activates