payment

[NoLifeWarrant]

👀3 question
auto payment error 😓😪

where get voucher  🤔🤔

nowhere customer service~~~ 🤕

[hTideGnow]

HI @NoLifeWarrant  

So, you ended up using desktop computer to get through the payment page?  

there was problem with mobile browser on payment page before , but I thought PM fixed the issue

[NoLifeWarrant]

did added other card,  the problem with browser mobile 📵

possibly any emergency want to getting use vouchers 🚑 👍

many thanks 😍🐝

[esjliv]

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@NoLifeWarrant wrote:

👀3 question
auto payment error 😓😪

this can happen unfortunately.

where get voucher  🤔🤔

see other posts about where to obtain vouchers

nowhere customer service~~~ 🤕

you've kinda hit some help by posting in the Community here (where we are all customers and members like you). But PM representatives are CSAs.

Public Mobile Representatives customer support agents (CSA) can be contacted by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

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@NoLifeWarrant see above

If you have no services, from a failed autopay, add Funds, manually, to your owing amount or more, through SELF SERVE (or by calling 611 if you have a card registered), then select to reactivate/resume services if it does not automatically do so.

If your plan still does not reactivate / resume and it shows $0 owing, try adding a $1 top-up payment. 

Or try

1. Go to “Plan and Add-Ons” TAB
2. Select "Lost/Stolen Phone" TAB
3. Select "Suspend Service" BUTTON
4. Then, Select Resume/Reactivate Service
5. Log off your account. Log back in. Reboot your phone.

If this was an Autopay failure, I would let the Customer Support Agents (CSA) know.

[darlicious]

@NoLifeWarrant 

Do you currently have active service or is your renewal tonight? Everything you need to know about vouchers but never knew you needed can be found by clicking below.....

https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-Make-a-Payment-or-Update-Your-Card-...

Customer support info supplied by clicking the link at the bottom of the page of the above link.

[Timer · Accepted solution]

tried use browser from computer, clear cache and cookies and use one page inPrivate mode,

To Login Page

and go to payment,,, manage payment method and update card information and save payment.

you will get verification code by email or SMS
and inserting the 6 digit number and not press anything
just wait a 5 second automatically be login,,

until you complete updated credit card payment use vouchers,

if you need ASAP to make payment you can go to Shell Stations to purchase vouchers

and add to your account by call *611

once connected press (1) then (1) again and enter the 12 digit PIN #,

Official list of retailers location sell:  vouchers

Here contact to support team by CS_Agent

[JL9]

If you buy a voucher it may take as long as 24 hours to be active. Some places will be instant, while others not so much. Shoppers Drug Mart seems to be a reliable option that will become active immediately, but just keep that in mind.

[BKNS27]

@NoLifeWarrant 

You can purchase a voucher at these locations:

You can dial 611 and enter the voucher number.

PM is all online service so you can contact a CS_Agent through private message above or type in Create a Ticket below.

There is a glitch with the new website so AutoPay might be disabled. Did you forget your password?

A CS_Agent can help you access your account between the hours of 6:00am to 10:00pm EST and you can enter your voucher in your account as well or enable AutoPay.