payment

[Popel1]

HELP!!!!  I am NOT an account holder BUT I am being charge every month on my credit card.  Please help!!!!!

[slusagm]

Yes @Popel1 choose that 

[Popel1]

yes but to choose the type of representative I need to select if it is a payment/billing problem or an non-existing account problem or a fraud problem on a non-existing account..... 

[hTideGnow]

sorry @Popel1 PM does not have phone support and they won't call you back.  You have to submit ticket if you want to stop further payments and get back lost money 

[slusagm]

If you really have to PM service and it is a wrong charge, call the credit card to reverse the charge.  

[Popel1]

I need HELP!!!  Please call me.  I am not tech savvy and I am having problems navigating.  I am not a Public Mobile customer but I am being charged every month.  Please help!!!!!

[Popel1]

I pay Telus via debit not credit

[Popel1]

I need HELP!!!  Please call me.  I am not tech savvy and I am having problems navigating.  I am not a Public Mobile customer but I am being charged every month.  Please help!!!!!

[hTideGnow]

hi @Popel1 if you are not customer, please follow the steps to make a ticket as a guest using only your Community account.  thanks 

[hairbag1]

@Popel1 

use the link provided by hTideGnow ...that will start the process to get Customer Support to help you.

[Popel1]

HELP!!! I am NOT a public mobile customer but I am being charged every month for the service.

[hTideGnow]

hi @Popel1 you sure your family member did not use your credit card?  

and do you have Koodo or Telus services of any kind? They sometimes use Public Mobile as the merchant on credit card charges 

if you are sure something wrong, then submit a proper ticket for PM agent to check.  Please submit a ticket here using the same Community login credentials you are using now:   https://expert-messaging.publicmobile.ca/guest/chat/

Once you started the Chat, type "Submit Ticket", then "Connect Agent", and it will ask you to login to open ticket

[porcupine]

Click on the pink envelope in the bottom right corner for help and follow the prompts