payment

[pushok1]

Hi,

I have not had phone service for three days. Every time I try to make a payment, I get the message: “Sorry, we’re not able to process your payment at this time. Please try again later.”

For the last seven years, my payments have been made automatically. I can’t use the Public Mobile app because my phone doesn’t support it. When I tried to pay by calling 611, it asked me for a four-digit PIN. What is this PIN? Could you help me to make a payment? 

Thank you

[Munacojet]

It may be an issue with your bank card. Try to use another card and refresh the payment platform.

[CSA_PM]

Hello @ pushok1,

I sent you a private message. You can view it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

[BKNS27]

@pushok1 

You can change your PIN:

https://myaccount.publicmobile.ca/en/account/reset/pin 

Also check the expiry date of your CC on file.

[porcupine]

You need to contact an agent for help with that