@Edward25 wrote:
Public Mobile won't accept any of the payment methods. I've tried multiple cards, re-downloading the app, restarting the whole process and nothing is working.
Public Mobile's website has known cache issues. Clear your browser cache, cookies and history and restart your browser and go into incognito or safe mode.
If you are still having issues, reach out to a CS Agent.
If you are able to log in, please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.
https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en
If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
A Customer Service Agent will reply to your community inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.
