@HALIMACS wrote:
@Pollyanna
is the new card a US or Canadian VISA or MasterCard or is it a debit Visa?
I would recommend using a desktop or laptop device to make these kinds of account changes – they work for me.
Public Mobile's website has unfortunately beome very slow and unusable at times. I regularly see instance of the website freezing/take a few mintues to load any page after any of the links are clicked. Also, some of the options aren't clickable for a for unknown reason unless waiting a minute or refreshing the page. I beleive that that for payment issue, this could cause a custoemr to mistakenly pay more than once if they believe that a transaction has not yet been completed. Hopefully, the payment systems has a process in place to avoid accidental duplicated transactions. The above slowness and freezing of the Self Serve website doesn't really seem to happen when using the Public Mobile app.
