payment issues

[Ronyg]

I have a credit card that expired now I have updated the new card. how long does it take to get my service back?

[Yummy]

If your service is suspended due to no pay you have to manually pay the bill after updating your CC info.

[softech]

@Ronyg 

the system would not try to renew the plan if it failed originally, even you updated the card

you will have to manually renew

Please login My Account using browser with Incognito mode.  Click the button "Pay and Resume services Now" and follow the step to renew

if you don't see the button, paste the following link and load enough money to renew:
https://myaccount.publicmobile.ca/en/account/payment/funds/card
When loading funds for renewal, remember to add E911 fess if you are in the following provinces: AB, NB, NF, NS, NWT, NU, PEI, QC, SK