payment for reactivation

[peter_dare]

hi there Support team I was asked to contact you about my phone as it seems that it has been deactivated I tried to make payment using the *611 but it did not go through. I need to set up a credit card for payment please can you help I did chat with Monica who gave me this link to contact you about it as she said you are able to help

[softech]

@peter_dare 

only PM support can help to make the change to the email used on My Account.

Please open ticket with PM Support using Chatbot (method 1) if you can access My Account login at the moment, if not, please use Method 2 below:

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

[peter_dare]

all sorted thanks however i wanted to change the email address on my profile but not able to do it via the profile changes 

[softech]

---

@peter_dare wrote:

hi I chated with monica on the chat box for public mobile not on the community box

---

@peter_dare  when was the last time your service was working?

Account will only be deactivated if suspended for over 90 days. 

try to call 1-855-4PUBLIC , then enter your phone number and see if the system can locate it.

If it can, try access My Account or Reset Password or open ticket to get back the My Account access first.

[peter_dare]

hi I chated with monica on the chat box for public mobile not on the community box

[softech · Accepted solution]

@peter_dare   did you properly open a ticket with PM support?  did you got "Monica"'s reply via Community inbox, ?  if so, you should reply her to follow up on the same ticket.

If you have not open a ticket yet, you should first ty to login to My Account  https://selfserve.publicmobile.ca/  

If you are unable to login , first try Reset Password, 

if that does not work, please open ticket with PM support via Chatbot

1.  Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗" 

2. if you have problem with Chatbot: Private message CS Agent at:    

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Once you have access to My Account, you can go to the Payment page and update or add your credit card