pay bill mistake

[wendywu2020]

last months I pay bill directly to publick mobile account on July 26 2020. I pay bill again to my credit card account on August  27 2020. I active my phone on August 29. next pay bill will be end on Sep 9 2020. How can I do.

[gblackma]

@wendywu2020  Type moderator and follow the prompts to get to one (CLICK on "Account specific question" and  "No I want a human" and "Submit a ticket Click me!"). Stay safe. 

- Once connected, you will be asked to log in again with your community user name and password.  Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent. Also keep an eye on the envelope, the mods answer will show up there. When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue.
- If you need to, you can also enable email notification to receive a private message notification sent to your email. Go to your community account > my settings > PREFERENCES > Private Messenger > enable "Receive email notifications for new private messages" > Save.

[wendywu2020]

I can't find people help when I select "no I want a human"

How to attach my payment for you.

[gblackma · Accepted solution]

@wendywu2020 do as @geopublic says and contact the moderators. Stay safe. 

[wendywu2020]

I get 611 message on August 26 2020. I reply 611 but I forget password on August 27 2020. it can't work. so I go to my open phone store. use it's phone call my credit card bank. bank tell me I pay bill directly to public mobile account(xxxxxxxxxxxxxxxxxxxxx) $24.86 on July $24.86.   I pay again $24.86 to my credit card account on August 27 2020. I active my phone on August 29 2020.

my credit card expire day Feb 2021. I can continuous use this card when bank give me new card or change to another credit card for autopay public mobile.

right now my question my bank statement show this months pay bill end sep 9 2020 for this 30 day bill. and next 30 days bill alreadly take from my credit card account on august 29 2020. I pay two time for one 30 days bill. 

edited by computergeek541: account number removed

[geopublic]

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@wendywu2020 wrote:

my plan is monthly $25 with 500+500 GB data. I already use 1 year.

If I pay bill to my credit card account this months end Sep 9 2020. that mean I pay two time on last payment ( one time pay pubile mobile account , one time pay credit card account). my credit card bank just  take money form me. bank let me talk to public mobile . pubilc mobile should be check it get money two time . 

after solve it . it should be continous auto pay again.

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@wendywu2020  If you believe that you were double billed to verify this go into your selfserve account select the payment history link select the period to be 90 days and review your payments. If you were in fact double charged then you need to submit a ticket to Public mobile for help.

To submit a ticket to the Public Mobile please start a conversation with the Public's virtual assistant, SIMON by clicking this link.

1. Enter Account-specific problem at the Ask me anything prompt and hit return
2. Select Account-specific question
3. Select No, I want a human
4. Select the Click me! link

The message will be received by Public Mobile and they will respond to it. You will receive a response in your private message inbox.

If you are still having problems contacting Public Mobile then click here.

The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post.

[Anonymous]

@wendywu2020  - As mentioned previously, Public Mobile works on a 30 day cycle (not 1 month).  This means that you might end up with two Public Mobile charges in the same statement from your bank.  It Also means that you might not have any Public Mobile charge during the month of February (depending on your cycle dates for that month).

[gblackma]

@wendywu2020 call 611 from your phone. It will tell you exactly when your next payment is due.  Also check the overview system of your account, the dates should match. What's the date that your next payment is due.

[wendywu2020]

my plan is monthly $25 with 500+500 GB data. I already use 1 year.

If I pay bill to my credit card account this months end Sep 9 2020. that mean I pay two time on last payment ( one time pay pubile mobile account , one time pay credit card account). my credit card bank just  take money form me. bank let me talk to public mobile . pubilc mobile should be check it get money two time . 

after solve it . it should be continous auto pay again.

[gblackma]

@wendywu2020 if you paid on August 29, then your next bill will be 30 days from then. To find out when your next payment is due dial 611 from your phone. To prevent your autopay from failing. When you get your 611  3 day payment reminder text message. Log into your self service account and do a one time payment for the cost of your plan. Stay safe. 

[BeachNBeer]

Call 611 from your phone. It will tell you your next payment due date.

[popping]

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@wendywu2020 wrote:

last months I pay bill directly to publick mobile account on July 26 2020. I pay bill again to my credit card account on August  27 2020. I active my phone on August 29. next pay bill will be end on Sep 9 2020. How can I do.

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I am trying to understand what had happened.

Jul 26 pay for next 30 days cycle and your next renewal should be August 25 because the month of July has 31 days and PM billing cycle is 30 days.

You missed payment on August 25, you pay again on Aug 27 and reactivate your account on Aug 29.  You next renewal date is Sep 28 as August has 31 days.

I am not clear why your next renewal date is Sep 9.  Am I correct for what I said above?

[esjliv]

Hi @wendywu2020 ,

Public Mobile is every 30 days (not monthly). So you cannot set a bill/charge day with Public Mobile to be consistent for every month.

Were you on autopay, and then it failed to pay upon renewal?

If so, unfortunately, that can happen sometimes. If you want to make sure to prevent this, top up your account a few days before your renewal is due and you should not have any issues.

[Anonymous]

@wendywu2020  - Does your self serve account show that you have a balance?  By the way, what plan are you on?

IF you activated your sim card in July, but only started using it in your phone at the end of August, you need to pay again in September.  Payment starts when you activate the SIM, not when you put it in the phone and start using it.

[wendywu2020]

Will I skip this months pay bill on Sep 9 2020. now public mobile show I alreday pay untill Sep 29 2020. I don't want my phone suspend again. so tell me how can I do. then I can talk to my credit card bank.

[Anonymous]

@wendywu2020  not sure I understand the question, but if you set up autopay, you get $2 discount every month, plus, you do not need to worry about making the payment every month.  It gets charged to your credit card each renewal.