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password reset

Kalale
Great Neighbour / Super Voisin

I need to get my password reset by an admin. please help

7 REPLIES 7

PAULRANG18
Deputy Mayor / Adjoint au Maire

Passwords can be reset in the my account page by clicking on the RESET PASSWORD TAB at the top of the page. Then follow instructions.

sunflowershine
Deputy Mayor / Adjoint au Maire

@Kalale It means you have to contact the moderators. As @popping mentioned, you can send a ticket to get a password reset by them. 

Kalale
Great Neighbour / Super Voisin

Yep, I've tried the forgot password. It says "ForgotPassword/OldPasswordNotValidContactAdmin"

 

So...... here i am

popping
Retired Oracle / Oracle Retraité

@Kalale wrote:

I need to get my password reset by an admin. please help


Have you try the "forgot your password? link on the login page?

You can create a moderator support ticket using the ? button at the right side bottom corner of this page.
Moderator wait time is up to 2 days.

 

Kalale
Great Neighbour / Super Voisin

I have done that but it asks for an admin to reset it

sunflowershine
Deputy Mayor / Adjoint au Maire

@Kalale When you are on the "My Account" page, you can click on "Forgot your password". An email will be sent to your Email account (sometimes it goes to the Spam). 

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