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paid my bill my data usage stayed the same

starbright
Great Neighbour / Super Voisin

ok need help i paid my phone bill yesterday for 41  for 30 gigs every month what data i do still have i lose it once i pay my bill for the following month, now next day i have 6 gigs left  from last month and it didnt renew to my full 30 gigs .what can i do

2 REPLIES 2

hTideGnow
Mayor / Maire

@starbright 

Possible an easy fix, maybe just browser cache, please use Incognito/private/secret mode on your browser to login My Account to confirm again

If same,  please submit a ticket with CS Agent here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

TheSterlinger
Town Hero / Héro de la Ville

Sorry to hear about this @starbright. No idea why the system didn’t refresh your usages but you can submit a ticket to a Public Mobile CS agent and hopefully solve this problem with the link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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