overpayment

[SERRY]

Overpayment was withdrawn from credit card for the month of August, please make correction

[BKNS27]

@SERRY 

PM will only take out the amount of your monthly payment and over charge will remain in your account as credit for next month’s bill.

Refund will normally takes PM about a month to process.

[hairbag1]

@SERRY 

if you did overpay, I'd suggest you request credit to your account rather than a refund which could take several weeks to process. 

[Up2NoGood]

Hi @SERRY ,

This is just a forum with other customers such as yourself who try to help when questions arise. Nobody here will be able to help with a overpayment. You could take a look at the payment history on your account to see if the amount taken out doesn't match up. To chat with Public Mobile support to have that corrected. They can be reached by creating a ticket on their Expert Messaging platform https://expert-messaging.publicmobile.ca/guest/chat/