4 weeks ago
i paid the first time , and on the website, it showed up as not paid, so I paid again, only to be surprised that i overpaid on the second time.
Is there a way you can refund me the amount i overpaid?
4 weeks ago
No worries, your overpayment will remain in your account as credit but you can ask a CS_Agent for a refund but be warned that it may take up to a month to process.
So it would be easier to leave it as credit on your next month payment.
4 weeks ago - last edited 4 weeks ago
You can open a ticket and ask for refund but it will take a long while since support is NOT responsive lately...
I suggest if you see funds on your account to leave them there as they will be used for next renewal.