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overpaid my monthly payments.

khet
Great Neighbour / Super Voisin
 

i paid the first time , and on the website, it showed up as not paid, so I paid again, only to be surprised that i overpaid on the second time. 
Is there a way you can refund me the amount i overpaid? 

2 REPLIES 2

BKNS27
Mayor / Maire

@khet 

No worries, your overpayment will remain in your account as credit but you can ask a CS_Agent for a refund but be warned that it may take up to a month to process.

So it would be easier to leave it as credit on your next month payment.

Meow
Mayor / Maire

You can open a ticket and ask for refund but it will take a long while since support is NOT responsive lately...

I suggest if you see funds on your account to leave them there as they will be used for next renewal.

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