@YoungahLee was your last renewal date on April 1? There was some system issue that day and you could have charged twice that day
Login to My Account, check if there is any fund in Available Fund there. If the amount is the same as the overcharged, then no worry, you can leave it there and PM will use it towards next renewal.
if you don't see any amount there or if the amount not the same as the overcharged, open a ticket with PM Support and have them investigate further:
:
1. If you have access to Self-Serve My account: For faster response (2-48 hours) , Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.
Start with typing "Submit a ticket", click "Contact Us", click "Other" from the choices, click "Click here to submit a ticket". Then follow to complete the ticket submission.
2. If you don't have access to My Account or have trouble with above method: you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox, envelope on the top right, after ticket is opened. CS Agent will reply and work with you via messaging there
