over payment

[HHH_ELM1]

Hello dear agent

After checking my automatic payment in my bank account, I noticed to my awe that I have been paying double for the same mobile account for almost 3 years now.

Please advise me how to get reimbursed.

Thank you

Hafida

[BKNS27]

Maybe it would be a good idea for PM to post a video for members on how to read their account.

[computergeek541]

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@hTideGnow wrote:

or post us the screenshot and we will explain

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I strongly suggest against advising customers to post screenshots.  Sometimes/often, the screenshot being posted does more harm than good.

[computergeek541]

@HHH_ELM1 

Please never post that type of picture here as it shows all of your account information.  While I removed the picture from this message thread, you will still need to delete the picture yourself from the Community profile.  I cannot do that for you.

Also, from the information in that picture, you have not been overcharged.  The plan fee entry is to show the price of your plan.  The other entry is to show that your credit card has been charged.  it is not a double charge.  It's simply to show that the plan has been paid for.  In accounting, left side always has to equal right side, and this is while the amount is shown twice.

[BKNS27]

@HHH_ELM1 

All overcharge will remain as credit in your account but double check your current plan to see if you have upgraded your plan by mistake by clicking on a promo text with YES. So login to your account on the PM app or website.

[hTideGnow]

hi@HHH_ELM1 

did you check My Account?  Login and go to Payment history and check.  But each renewal, you will see 2 entries there.  One for funds loading into your account and one shows the funds used to renewal.   

or post us the screenshot and we will explain