not registered on network

[srlawren]

@Ichong88 and @Hershey, if you are still having trouble, when you sign into your Self Serve account, does it show you as "Active", or some other status ("Suspended", "Expired", etc)?

[Ichong88]

I'm having the same issue. Been a PM subscriber for the past couple mths and then suddenly today I can't get a cellular signal?! Please help. Have rebooted phone 3 times.

[Shazia_K]

Hello @Hershey, 

I'm sorry about that, 

Did you try and reboot your phone? If you did, I would recommend resetting your network settings, you will need to back up your phone first. 

Here is how to reset network settings.

Please let me know if this helps. 

Thanks,

Shazia

[Hershey]

Yes still no service and i am an old PM customer and i am using samsung note 3 phone

[srlawren]

Hi @Hershey, welcome to the communtiy.  Are you still without service?  If so, can you please provide us a bit more infomation such as:

1) Are you a new PM customer that just registered?  Or did you previously have working service and it just stopped earlier today with a message that your SIM card is not regsitered?

2) What phone make and model are you using?  if you are a new customer:  have you confirmed that the phone is compatible with PM's network frequencies, and that it is not locked to any carrier (note: locked to Telus or Koodo is okay, but not locked to any other carrier). 

3) Have you tried powerign down the phone, removing the SIM card (and battery, if it's removable), waiting about 60 seconds, then re-installing the SIM card (and battery, if it was removable) and powering the phone back on?  

[Hershey]

My sim card is not registered on network any solution pls

[Martin]

Hello,

If you recently changed SIM cards, did you register the new one?

If not, log into your self-serve account. Click Plans and Add-ons. Then, click Change SIM Card. Register it, and then reboot your phone.

I hope that this has addressed your concern.

[Cyber]

@ralphcanada1,

Did you verify in your self-serve account that your account shows ACTIVE ?

Did you try to reboot your mobile ?