@carlselden wrote:my iPhone does not send or receive calls
If you did not just port and you have had services before until now, check the 4-digits of your SIM match the 4-digits listed on your SELF SERVE account, found here, under "Change Sim Card":
If they match great, next try one or more of the below:
*turn off your phone, leave off for at least 3 minutes, then reboot
*removing your SIM for a few minutes, then reinserting it
*go into airplane mode for a few minutes, then going back to regular mode
*reboot your phone again
If the 4-digts DO NOT match, then it appears someone has been fraudulent (SIM-jacked) on your account.
Change passwords and security questions to your SELF SERVE account right away and check your financials.
- Log into your Self-Serve account
- Go to Plan and Add-Ons > Lost/Stolen Phone
- Select Suspend Service
Let the moderators know about this as well.
To contact the Public Mobile Moderator_Team, there are two ways to reach them:
1 - Click the bubble comment circle on the bottom right hand side of your screen, or use this link to: Get Help With SIMon the Public Mobile chatbot
OR
2 - Use this link to:
Private Message to Public Mobile Moderators (PM Customer Service Representatives)
