01-21-2021 03:41 PM - edited 01-06-2022 01:54 AM
01-21-2021 06:13 PM
@carlselden wrote:my iPhone does not send or receive calls
If you did not just port and you have had services before until now, check the 4-digits of your SIM match the 4-digits listed on your SELF SERVE account, found here, under "Change Sim Card":
If they match great, next try one or more of the below:
*turn off your phone, leave off for at least 3 minutes, then reboot
*removing your SIM for a few minutes, then reinserting it
*go into airplane mode for a few minutes, then going back to regular mode
*reboot your phone again
If the 4-digts DO NOT match, then it appears someone has been fraudulent (SIM-jacked) on your account.
Change passwords and security questions to your SELF SERVE account right away and check your financials.
Let the moderators know about this as well.
To contact the Public Mobile Moderator_Team, there are two ways to reach them:
1 - Click the bubble comment circle on the bottom right hand side of your screen, or use this link to: Get Help With SIMon the Public Mobile chatbot
OR
2 - Use this link to:
Private Message to Public Mobile Moderators (PM Customer Service Representatives)
01-21-2021 06:12 PM - last edited on 02-03-2021 06:32 PM by Ioana_R
@carlselden wrote:my iPhone does not send or receive calls
Hello @carlselden ,
If you just ported your phone number from another cell provider it could take a few hours to complete the port. Using the other cell provider's SIM you should be still receiving calls on it, until the port completes.
If you ported from a landline it could take up to 7 days to complete.
Make sure you do not cancel your previous provider's services until the port is complete.
Call the Porting Team at *** to assist with your port.
See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection
01-21-2021 03:45 PM
@carlselden wrote:my iPhone does not send or receive calls
Please give us more details. Are you a new or existing customer. If existing have you checked self service for Account Status?
01-21-2021 03:44 PM - edited 01-21-2021 03:46 PM
@carlselden wrote:my iPhone does not send or receive calls
@carlselden hi did you just activate an account anything work? if not is your phone unlocked ?