no calls

[steve1963]

All my incoming calls go directly to voice mail

[BKNS27]

@steve1963 

If you reply to the text from your old carrier then powered off the phone and switch the SIMs.

What is the signal strength on your phone?

[steve1963]

yes I did

[softech · Accepted solution]

@steve1963 

A critical part to porting is to receive a text from your old provider and you have to reply YES within 90 mins.  If you are not receiving calls and text on your PM sim card, and only outgoing calls, wok  then you might have missed the step and hence porting was not completed

There is a number to call to talk to live support,  they can re-trigger the process for you.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed

[HALIMACS]

If you’re NOT new here try these fixes:

1. ensure airplane mode is not enabled

2. ensure do not disturb is not enabled

3. ensure the number calling you is not on a blocked senders list

4. disable any call-forwarding features/settings

5. turn off Bluetooth -- it's possible the 'ringing' is going through to a Bluetooth device instead of device's speakers

6. remove and reinsert your SIM card

7. reset network connections

[steve1963]

yes just 3 days ago

[HALIMACS]

@steve1963 

If you are new here, did you reply “YES” to the port authorization request from your prior mobile service provider?

If not, to re-initiate the port, click here: https://urlshortner.tiia.ai/Lc9xk8

Then make sure to place your prior provider SIM card in device, await text for port authorization, reply "YES", then replace with your newly activated Public Mobile SIM card.

Reboot your device, and you should be good to go.

[softech]

@steve1963 did you just activate and just ported your number into PM??