no Sim card detected

[ergyth]

Considering I seem to be the 3rd person today (maybe more) to have this problem.  Did PM send out a bad batch of SIM cards?

So I went through, registered with PM, activated my SIM, ported my number over.  I have verified the following:

• One Plus Two, North american version
  • The phone is unlocked and compatable with PM
• Account shows Active

Since the phone is dual SIM, I had both SIM cards in, only the PM card shows that it isn't detected.  I've swapped slots and got the same results.  Old SIM card gets detected, PM shows nothing.  I've also tried with just the PM SIM, same results.  I also tried the tape trick and the phone still shows no SIM card detected.

I've ordered a new SIM but considering I just paid $150 for PM service and now I don't have service through either PM or my old provider, I'm a little annoyed.

[srlawren]

Welcome (finally!) to Public Mobile, @ergyth! 🙂

[Shazia_K]

@ergyth, 

Thank you for updating us 🙂 I'm glad you were able to activate the new SIM card!

Let us know, if anything!

Shazia

[ergyth]

The new SIM card works, I was able to connect right away.  Data and cell are both up and running.

[ergyth]

Yep, Shazia_K sent me a new SIM, I'll update once I have recived it and very that it works (or doesn't).

Thank you for the help.

[srlawren]

Wonderful news, thanks @Shazia_K 🙂

[Shazia_K]

Hey @srlawren,

Thanks for following up 🙂

The issue was resolved, @ergyth might want to update you guys later?

Thanks,

Shazia

[srlawren]

@Shazia_K have you been able to help @ergyth at all?  

[ergyth]

I've sent a PM to Shazia_K.

[Luddite]

@ergyth Do you know how to send a private message?

[Shazia_K]

@ergyth, 

I understand this can be very disappointing, would you mind sending me all the info? I will look into this for you right away. 

Thanks.

Shazia

[ergyth]

I've sent an email, still waiting on a reply.  This is a pretty disipointing first experience with a new provider.

[Shazia_K]

Hello @ergyth,

Welcome to Public Mobile 🙂

I'm very sorry to read that you are not getting service on your new SIM card. 

Would you please send me the account info and SIM card number via private message? 

I will be glad to look into this for you.

Thanks,

Shazia

[makkahn28]

@Shazia_K, @Kalla_A, @Mary_M, @Jeremy_M, 3 ppl have just reported of receiving possible defective Tri-Sims, and one paid for service and cannot enjoy due to this.

Can PM do something abouth this issue?

[makkahn28]

Hi. Oh dear, this is extremely odd, embarrissing and unacceptable. either send PM an email detailing exactly what you described, or send a PM rep a private message and they'll surely get on the case, as this can lead to some possible unpleasent surprises