new simcard

[rosario0115]

i had to buy a new sim card and i cant remember my login information i have my phone number and my pin but i cant log on

[Dunkman]

@rosario0115 

Your username is the email address that you used to register.  If you forgot which email address, you could check your different accounts.  PM should have sent you a introductory email to that address.  

If you forgot your password, you can reset the password.  

https://selfserve.publicmobile.ca/forgot-password/

If that fails, then you will need to contact moderator as described above.  It will usually take a few hours for response.  

[Jb456]

Once you get access to your account. Log in and click "change sim card".

Green arrow on picture below.

 

[gblackma]

@rosario0115 why did you have to buy a new SIM card? Thanks.

[iliketotalk]

@rosario0115 hi if you can't get in and tried password reset try contacting a moderator you can do so by clicking the question mark at the lower right corner,to avoid going around in circles with Simon say that you want a human to speak to, a ticket will then be generated briefly mention your issue, you should get a response between 2 to 48 hours a reply should show up in your little envelope in the top right corner 

[gpixel · Accepted solution]

@rosario0115 contact customer support mods here

type "locked out of self serve"

(use the chat bubble options, then click "submit a ticket, click me" option)
https://publicmobile.ca.ada.support/chat/

make sure to check your inbox(top right corner envelope icon) periodically, for a response