new sign up not working

[Ell]

A relative just ported her number over to PM and so far can not send or receive calls or texts. What can she do??? Thanks for help?

[jedjammer]

Hi it may take 24 hours but it will work, if not there maybe some network changes to be done

[Ell]

Thanks but yes made sure it is unlocked. Resolved now. Just took longer than usual. PM gave her the free offer before they got her service transferred over.... which is unusual for them, but good!

[RossN]

@Ell hi where did she port from? if they can't send or receive calls or texts are you sure the phone is unlocked? 

[geopublic]

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@Ell wrote:

A relative just ported her number over to PM and so far can not send or receive calls or texts. What can she do??? Thanks for help?

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@Ell  Ask her to restart her phone. Even if a port hasn't completed you should be able to make calls and send texts. If not, then the account has other issues and it's best to submit a ticket to PM for help.

[gblackma]

@Ell your relative should be able to make calls and send texts from the pm SIM. Amd receeive calls/texts via the old providers SIM. Please confirm this. Thanks. Stay safe .

[Naepalm]

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@Ell wrote:

A relative just ported her number over to PM and so far can not send or receive calls or texts. What can she do??? Thanks for help?

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Here is a good place to start when you are looking at what to do after activation.

https://www.publicmobile.ca/en/ab/get-help/articles/what-you-should-do-after-activating

[BearFBI]

@Ell Porting from a cell carrier can take up to 3 hours for the number to fully port over. Poring from a VOIP/LANDLINE could take days. How long has it been ? If you insert the old SIM you still should be able to make calls untill it fully ports over to PM.

[hairbag1]

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@Ell wrote:

A relative just ported her number over to PM and so far can not send or receive calls or texts. What can she do??? Thanks for help?

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The port process can take a few hours...try using old sim until it no longer works...then use the PM sim.