new customer registered, can text in/out, data works, can get call out but can not get call in

[garybobo]

hi, everyone, I just registered new PM service and select a new phone number, everything works good except I can not get any call in service. all my friends tried to call me but all got into voice message service. I dont know what happened.

[srlawren]

Thanks @Saray_O!

@garybobo, any progress?  

[Saray_O]

Hey there @garybobo!

I just answered your private message 🙂 

[srlawren]

@Mary_M can you please assist @garybobo?  It sounds like a stuck port request.  Thank you!

[garybobo]

actually i gave the system about 20 hours but still can not get work.  LMAO

[garybobo]

hi dear, i still have the same problem. i tried to call a couple of times this afternoon. still can not get any call in service.

[srlawren]

@garybobo is everything working now?  Can you please give us a brief update to let us know all is well?

@garybobo, @doctorbe welcome to Public Mobile!  🙂

[doctorbe]

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@garybobo wrote:

hi, everyone, I just registered new PM service and select a new phone number, everything works good except I can not get any call in service. all my friends tried to call me but all got into voice message service. I dont know what happened.

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I just activated two phones tonight and had the same issue.  It takes a while for the "incoming calls" part of the port to go through.  Give it some time, it'll probably work in a bit.

[NDesai]

Rebooting your phone often solves such issues so try that. In rare cases, activation goes wrong as mentioned above. In this case, only mod can properly set your account from theire end. If you are in the same situation tomorrow morning, mods will help you fix it. 

Good Luck. 

[SD08]

How long has it been since you activated? If it's been more than a couple of hours, then you may have hit an error of partial activation. In that case, you'll need a moderator to help. You should send them a private message including your phone number and SIM card number.

How to contact moderators:
http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Contacting-our-Community-Moderators/ta-...

They'll be back at 9am EST.