new account

[Hockey_mom23]

Hello

i am trying to activate a new plan, - does not send the code to the email.  i have tried with a few diff emails and still does not work.

please help

[Hockey_mom23]

thank you everyone !  - seems you must have the APP on the device you want to activate !! this should be listed as a step LOL !!! 

[Sansan]

@Hockey_mom23  I would start over. Create a new  email again. Download the public mobile app to his phone and start over. 

[Phil_Adelphus]

@Hockey_mom23   Did you set up the account with one of the different emails, it should be different from the one on your account?   

[Hockey_mom23]

I am trying to set up a new account for my son, so its a total new account

[Phil_Adelphus]

@Hockey_mom23  Based on past posts you aren't new to Public Mobile.  So are you trying to change plan or activate a second one?

[Sansan · Accepted solution]

@Hockey_mom23  do you downloaded the Public Mobile App,  followed the directions snd it's not working?

Check your spam files in email to see if code went there.