need to talk to customer support agent

[galaxysurfer]

i only want to talk directly with customer support agent not talk to community.

[Djcross_ca]

Hello I need help please 

[HALIMACS]

@dust2dust 

Trust issue 🫤

Or strictly account-related & something we can’t affect/change

[dust2dust]

There's no talking directly to anybody here. Just typing. What's your problem with the community? Run your question by us and we will give you the plain, unvarnished, not company line reply. If not even false information. Only what we know works.

[galaxysurfer]

Sorry been away from public mobile world for a long time till recently resubscribed.  Thanx to all those that replied.

[maximum_gato]

@galaxysurfer 

Then send them a private message.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[LitlLdy · Accepted solution]

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@galaxysurfer wrote:

i only want to talk directly with customer support agent not talk to community.

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@galaxysurfer , 

You can send a private message to a CS_Agent using the link: ->   https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Customer Support Agents are available from:

• Monday to Sunday: 9 AM to 10 PM EST

A CS_Agent will respond back in your Community mailbox (envelope icon) at the top right of this page to the left of your community avatar on your computer or by clicking on your avatar on your device.