need to know my account number

[et4068]

I got the phone number, but forgot the account number and the email address used for registration.  How to obtain the account number?

[Christal]

Hello,

which account do you mean?

For the Community Account, you will have to contact the support.

If you have access to your self-serve account, you can find it on the top right corner (right below the logout button).

Hope that this helps.

[et4068]

checked all my possible emails but could not find any email message related to public mobile

[will13am]

@et4068, can you check for the welcome email.  That would help to ID which email address you used. 

[Dunkman]

Did you sign up online or in store?  If in store, you should have received a document with your account number.

  If online, you would have  registered with email address.  If you forgot your email, you will need to contact moderator for assistance to get account number.  

[krazykiwi · Accepted solution]

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@et4068 wrote:

I got the phone number, but forgot the account number and the email address used for registration.  How to obtain the account number?

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If you have to many emails to go through and test with the password reset function you will have to Contact the MODs.

To get help with your account, activation, or service?

 Please contact the Community Moderator Team to get gelp with your account.

They are Public Mobile support employees who can help with your issue (More details).

Click here to send them a private message.

 In your message please include:

PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

 How long until they reply?:

Office Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [Toronto Time].

Messages are replied to during business hours and in the order they are received

Typical response time is between 1-3 hours, but can be up to 48 hours.

There is no need to send multiple messages.

 Some good posts/reads:

Search PM GUIDE to find some great posts and answers to many common questions

 If either response to your particular request leads to the resolution of your issue , please help other community members by marking that post as the solution. Thank You