my phone number and email are not excepted

[toddmatheson]

I need a ticket and have even received emails from Public to my email address to reset password. But I can’t get a ticket:

1. Select issue

Something else

1. Complete additional

When I try to create an account with my phone number, 6xxxxxxxx7:

'The phone number entered is invalid or you may have created your profile already. If you've forgotten your password, please click here.'

Then when I try to email verify, 'Your login failed. Please try again.'

I have 2 email addresses xxx.xxxxxxx@yahoo.ca and xxxxxxxxxx1@gmail.com. If I had used another for PUBLIC I don't know it now. I have never paid, nor had a sim card for PUBLIC.

1. Verify identity

I don’t have a paid account. I have a community account.

Verify with My account credentials

Login: toddmatheson SAYS ‘Username error’

Try u/n

xxxxxxxxxxxxxxxxx@yahoo.ca, ‘Error Logging In’

[dust2dust]

How long ago was your last payment?

I'm a little confused by some of your wording.

What recording do you get when you dial 611?

[softech · Accepted solution]

@toddmatheson   

Sound like an account was created before, maybe the email address was mistyped

Just open ticket with PM support to get the credentials sorted out and reset the password:

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there