my old account id

[kimkat]

Hi I just requested for a transfer. my number ported over but it is not working and virgin is asking for the account id I had with public, which i cannot find anywhere. I need to know my account id.

[slusagm]

if your number was ported, your account would have been closed and hence you cannot login

And you want account ID or account number?.  Account id is the login, which is the email

But for account number ,  ask PM and they will give you the account number 

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

[hTideGnow]

hi @kimkat 

if the account was ported over, I don't see why they need the account number still.

but you can check with PM agent and they will hepl

 you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage