10-20-2017 12:32 AM - edited 01-04-2022 02:47 PM
10-20-2017 08:26 AM
You may have luck if you can use wifi on your phone to visit http://www.unlockit.co.nz/unlockit/ and choose public mobile, this handles the apn settings for you as they may be hidden on some phones.
10-20-2017 05:21 AM
Does other service work, such as phone call, text?
If they do, go check out the apn setting.
Restart/reboot the phone after anything changes would fix many issue.
10-20-2017 12:37 AM
Did your data ever work? Verify in selfserve that the account is active and has the right plan added.
First thing to check is the APN settings.
Many phones require manual entry. Here is how to set up data on your phone: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Setting-Up-Data-APN-On-Your-Ph...