money was taken but subscription is not working

[raycist]

I prepaid for my next month of plan with a payment voucher. it automatically took the money for next months plan but its saying I still need to pay to resume services. my payment history shows that I paid for this month

[softech]

@raycist 

wish you got the help to open a ticket with support earlier, you can open ticket by messaging them. here:

 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[raycist]

didn't work. I think the only thing is customer service but I can't even submit a ticket

[dust2dust]

Can you use the lost/stolen function? It might bump the account. Go to the profile page and down at the bottom you should find report lost/stolen phone. Give it a minute and then resume it. Restart the phone.
I'm not 100% sure this "trick" still works as a workaround for bumping the account.

[raycist]

it was $2 on my account and I added a $45 voucher. I just tried taking my sim out and its still not working. I tried getting a ticket so I can talk to a customer service rep but it always gives me an error code saying the page doesn't work 

[dust2dust]

That certainly looks like the deposit. And the purchase. What's that green number under the red 1 in one of your images? What balance did you start out with before adding the voucher?
Maybe the lost/stolen function still works to bump the account. Maybe even remove the sim and wait a minute or so and then re-install. I prefer not hot-swapping sims so turn it off.

[raycist]

I punched in the number in the redeem voucher section

[dust2dust]

Maybe you could give us some images of your payment history. Are you sure you applied the voucher to the right account? How did you apply it?

[raycist]

I've done that 2 or 3 times. I have a $39 plan and put in a $45 voucher

[dust2dust]

Maybe a full power off restart of the phone? What plan are you on and what amount of voucher did you deposit?

[raycist]

no they are not

[dust2dust]

But are your services working?