11-18-2019 01:29 PM - edited 01-05-2022 09:45 AM
how do i get in touch with the moderator to get a sim card swap?
Solved! Go to Solution.
11-18-2019 01:43 PM
If you login to your account change sim card should be an option:
11-18-2019 01:36 PM
@Anonymous wrote:
@shelbyteeple wrote:how do i get in touch with the moderator to get a sim card swap?
You don't need the moderator at all. You can Change SIM in your self-serve.
that's a good point!
11-18-2019 01:35 PM
@shelbyteeple wrote:how do i get in touch with the moderator to get a sim card swap?
You don't need the moderator at all. You can Change SIM in your self-serve.
11-18-2019 01:33 PM
You can send a mod a private message for support:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
11-18-2019 01:33 PM
The moderator team can be reached via private message using smartforms which is initiated by clicking on the ? on the lower right corner of the webpage or try using this link. The guided process will facilitate documentation of the issue or concern and the required resolution which will be submitted to the moderator team. Refer to this announcement link for additional details on smartforms and the ticketing system for moderator team interactions. If use of smartform brings no joy, then use the following direct link to private message the moderator team. Refer to the following knowledge base article for additional information on the moderator team.
11-18-2019 01:33 PM
To reach a moderator just click on the bottom right on the question mark. Are you just trying to change to a new sim? If that it the case that can be done in your self service account.