made payment but not posting to my account

[eaglerv50]

hi, I made a $50 payment on my account and it came off my card but it did not posting to my account. can someone help me?

[Anonymous]

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@eaglerv50 wrote:

 thank you I was able to send a message just waiting on a reply. what is their normal response time?

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They seem to have a pretty good couple hour response these days.

If you were in suspended status then there's something to try. If you were just topping up early then I guess you're waiting.

[Lieux]

Few hours upto 2 days....

[eaglerv50]

 thank you I was able to send a message just waiting on a reply. what is their normal response time?

[Lieux]

In SEND TO you write moderator_team it will appear by itself...and don’t worry we all learn things!!

[Anonymous]

@eaglerv50, you can use this link...  It has the send-to filled in...

Click here to send the moderator team a private message. Their hours are: Mon-Fri 9AM-9PM(EST) & Sat/Sun 9AM-7:30PM(EST)
You can find information regarding the moderator team by following this link.

[Anonymous]

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@eaglerv50 wrote:

to renew my service 

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So your service is suspended? Or are you being proactive and topping up early?

[eaglerv50]

to renew my service 

[Anonymous]

 @eaglerv50

Did you make the payment to renew your service from being suspended? Or because you wanted to do early top-up?

[eaglerv50]

I'm clicked on the link but not sure who to address the message too? sorry I'm new at this 

[Lieux]

We have any access to your account so we can’t do nothing for change something...

[Lieux]

NO PERSONAL INFORMATION you can change that.. 3 dots right up in your message...

[Lieux]

For payment problem you will need moderator help... https://productioncommunity.publicmobile.ca/t5/notes/composepage and moderator_team in send to... explain what happened... if you want you can post a screenshot from your account with payment page but with no personal information... here it’s a public forum...

[eaglerv50]

here is the posting from where it was taken from my card

Transaction Details Authorization amount:$50.00 Retailer name:PUBLIC MOBILE Purchase date:13/02/2019 Retailer city:8554782542 Settlement amount :$50.00 Retailer postal code :V6B 3K9