lost phone

[bricks]

lost phone - need to respond to email from Public Mobile but cannot access account online to suspend service. Please help. Thanks. 

[dust2dust]

@Timer- He was asking how to suspend when he can't access the account. Not how to pay.

[Timer]

@bricks 

Edit:

• Lost Or Stolen Phone > https://publicmobile.ca/en/on/get-help/articles/lost-or-stolen-phone
• Go to Find TELUS Stores Near you  or  Koodo Stores  or SIM Card from Amazon  to buy it SIM card.
• How to SIM Swap > http://publicmobile.ca/en/on/get-help/articles/sim-swap-fraud

  and use browser from computer,and clear cache and cookies and use one page inPrivate mode,

  and get verification code choose by email for SIM Swap.

if want to contact support team by CS_Agent  to change email and set new password.

@dust2dust oh my i post my wrong post thanks a lot to you let me know. 

[Timer]

@bricks 

do you can access to your email.

use browser from computer,and clear cache and cookies and use one page inPrivate mode,

or safari on private mode, then  Reset Password 

after successful reset passowrd the close all browser, and one page inPrivate mode,

To Login Page

you will get verification code by email or SMS
and inserting the 6 digit number and not press anything
just wait a 5 second automatically be login,,

[Outdoorsman · Accepted solution]

@bricks hi if you already talked to a cs agent you will see their response in your community envelope top right corner of this page,if you need  help to gain access to your account, contact a cs agent 

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or  private message them here

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user