lost phone

[bigdady]

My daughter lost her phone and can't remember the email or password to get in her account i already got a new sim and phone for her just want to transfer the number to that sim. any help will be greatly appreciate 

[bigdady]

I did send them a message and waiting for a reply 

thans

[Dunkman]

@bigdady 

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@bigdady wrote:

With out the phone i can't reset the password or the email, it want to send security code  

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Then you will need to send a private message to CSA and check your private message inbox for response.  As mentioned, it may take some time for response. 

[bigdady]

With out the phone i can't reset the password or the email, it want to send security code  

[Dunkman]

@bigdady 

Did you try the forgot email link?

https://eversafe.id.telus.com/user/forgotemail

Otherwise, if that does not work, you will need to send private message to customer service agent.  It will take up to a few hours to respond (sometimes longer on weekends).  CSA will need to confirm ownership of account by asking a few security questions.

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437