lost my referrals after changing plan

[txn41655]

Hi,

I changed my plan from 15$ to 20$ monthly but then I lost all 3 referrals. Please add them back to my account. Thanks.

[hTideGnow]

hi @txn41655 

try login the Rewards site again using Incognito/private/secret mode on the browser.  

if same, you will have to submit ticket with PM to further troubleshoot.  Give them all 3 phone numbers so they can confirm.

[txn41655]

Thanks, no one left PM. The 3 are my children, I pay the bill.

I'll create a ticket.

[DennyCrane]

Did you change plans before your plan was up for renewal (i.e. mid cycle)?

[BKNS27]

@txn41655 

You shouldn't have lost your referrals unless they decided to leave PM.

[hTideGnow]

hi @txn41655 changing plan won't affect your friend referrals.  It is likely you just have 3 friends left PM in this month 

but if you want to be certain, ask PM support to confirm.  Please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  

If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage