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lost all service

earled478
Great Neighbour / Super Voisin

we lost all public mobile service in nova scotia

8 REPLIES 8

earled478
Great Neighbour / Super Voisin

Correction. The issue was primarily in Yarmouth. It was affecting all Bell, Telus, Koodo, Public, Virgin, and Lucky customers in the downtown area. It seems to have been resolved at the moment. No word from Public on the trouble ticket yet. 

KZ1964
Great Citizen / Super Citoyen

I have family in rural N.S on the southshore and their service is working.  

hi @earled478 

let us know how it goes.  I checked the Telus outage https://www.telus.com/en/ns/outages .  There is confirmed outage in BC but not NS

earled478
Great Neighbour / Super Voisin

submitted a ticket. we have multiple phones on different accounts not working. we tried all the fixes suggested and still nothing. accounts are all active and in good standing online. service toggles between emergency calls only and in service with no signal available.

hi @earled478 , so the phone showing not connected at all? or showing SOS?

can you test your sim card in another phone ?

if same, maybe report to PM first

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

@earled478  I also have friends in pugwash and they are able to still talk text and use data . Maybe try and reboot your phone if you haven’t already . Also can you confirm your account is still active ? Maybe your account didn’t renew sometimes autopay fails 

earled478
Great Neighbour / Super Voisin

correction, rural nova scotia, not in hrm.

Handy1
Mayor / Maire

@earled478  I’m in Nova Scotia and mine working okay in HRM . Can you confirm your account is still active ? And not suspended 

thou strange it does seem like couple areas in Nova Scotia could be impacted 

Outage map in your area:

https://istheservicedowncanada.com/

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