11-05-2025 07:05 PM
changed email address
today it thinks i want to resumne an activation with the new email address.
I tried to login with the old address and that does not work
i already have an account
11-05-2025 07:16 PM
Hello.
You have to use the email address you registered the account with. If you forgot the password, click on forgot password. Once you are in, you can change the email address under Profile. If you can't log in, reach a csa this way.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
You changed email, and account suspended, so you cannot receive 2FA to login?
Ask PM to check and help . Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
CS_Agent will reply to your community inbox, check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenote
