login problem

[Tomokon]

Hi,

I am currently out of country and can not login my account since when I try to login I need to put 6 digit one time code which sent to my cellphone - and can not recieve this number (because of out of country). How I can solve this problem?  Can you set up to send this code to my account email address.? 

Thank you.

Tomoko

[hTideGnow]

HI @Tomokon 

just in case you don't see the option for send email , you will have to ask support agent to help, Message them:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[computergeek541]

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@Tomokon wrote:

I am currently out of country and can not login my account since when I try to login I need to put 6 digit one time code which sent to my cellphone - and can not recieve this number (because of out of country). How I can solve this problem?  Can you set up to send this code to my account email address.? 

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The first thing to try would be to start logging into your account and after using your username and password, select the didn't get code/resend code button.  From there, select the e-mail option.