login issues

[jmv123]

since going on a trip and putting my phone on airplane mode I am unable to send a text to google or Samsung phones.  Only messages to another iPhone will go through.  I have had many go arounds with the hat box and did everything they said to fix the issue but does not work.  When I ask to submit a ticket it tells me to sign in.  When I sign in it does not accept my password.  When I change my password and try to login again it says it does not match.  When I give this answer to chat box it tells me to sign in.  Very frustrating as I am unable to contact anyone inanyway for help.  I really like to converse with a tech rep from Public.

[slusagm]

So, you are using an iPhone? Did you try disabling RCS first.  Wait 10 minutes and Reboot phone and Re-enable RCS? 

[Socrates8567]

While connected to a local Wi-Fi network, you can continue to send and receive iMessages and FaceTime calls with other Apple users. However, standard text messages to or from non-Apple devices require cellular network authentication and will remain queued until you return to a supported coverage zone. When utilising public or unencrypted Wi-Fi networks abroad—such as those found in airports, hotels, or cafes—it is strongly advised to route all traffic through a Virtual Private Network (VPN). Open networks present significant security vulnerabilities; a VPN ensures your data remains fully encrypted and protected from unauthorized interception

[hTideGnow]

hi @jmv123 

are you back in Canada yet?  

if you are still travelling, you don't need to put your phone to airplane mode, PM is prepaid and you won't be paying extra.   Your issues sound like you cannot send RCS, you need your phone not in airplane mode for RCS to work

and for login issue, try to use a browser to login instead of the PM app.  Please try again using Incognito/private/secret mode on your browser to login My Account (maybe try to Reset Password and login again under the  Incognito/private/secret mode)

if same, ask PM support agent to help,  you can submit an Expert Messaging ticket using the same Community login credentials you are using now:   https://expert-messaging.publicmobile.ca/guest/chat/
          Once you started the Chat, type "Submit Ticket", then "Connect Agent", and it will ask you to login to open ticket

Remember CS_agent will reply within 2 to 4 hours.  You will be notified via SMS/email or monitor here:
https://expert-messaging.publicmobile.ca