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locked out of account

conner-nolan
Great Neighbour / Super Voisin

i forgot password then i guess i also forgot security question. i need to get in to update to bigger plan.

3 REPLIES 3

conner-nolan
Great Neighbour / Super Voisin

ok ty i will try that

gpixel
Mayor / Maire

@conner-nolan 

 

when using SIMon type "locked out of self serve"

(use the chat bubble options, then click "submit a ticket, click me" option)

make sure to check your inbox(top right corner envelope icon) periodically, for a response


@conner-nolan wrote:

i forgot password then i guess i also forgot security question. i need to get in to update to bigger plan.


Please open a ticket by going to https://publicmobile.ca.ada.support/chat

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