keeps asking for resume activation and i have account

[adorable]

I have a account for  a while now.. I log into my account and asked to resume activation.. When i try to do that . It asked the sim card. I give the one in the phone that was registered.. and says error. I go to my account and keeps bring me back to the start . resume activation. This is so maddening that i want to just cancel. cant even do that if i cant get in my own account. 

[Sansan]

Are you doing this to the public mobile app?You might have had the account for a while.But did you recently add the ever Eversafe ID?

https://www.publicmobile.ca/en/bc/get-help/articles/eversafe-faqs.

If it still doesn't work then you can use one of thes link to contact cs.

https://widget.telus.tiia.ai/chatbot.html?botId=ZJkWuVb7Hp6EEcTIZKMZbvLwuDV&duid=2OhrPakuMpNZt4irir5....