keep getting error

[njyelle]

My phone was lost 2 weeks ago, and I suspended the service, I now have a new SIM card and new phone which I want to now activate.

I log in to my account, and click on Plans and addons and get the following error all the time.

Oh no!
It looks like something went wrong, but don’t panic.

Log out and then log back in again to continue. Or return to the Login Page.

I try to click on change SIM card, and enter a new SIM number, and get the same error as above.  Is this self portal broken?

How do we get someone to fix this?

Thank you

Joanne

[dabr]

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@njyelle wrote:

The account status shows as Lost/Stolen - Fermé

I tried to resume the service, and enter the new sim card number, but same error.

I sent a message to the moderator.

Thank you

---

Did you try restarting your phone after resuming service?

[njyelle]

The account status shows as Lost/Stolen - Fermé

I tried to resume the service, and enter the new sim card number, but same error.

I sent a message to the moderator.

Thank you

[gblackma]

@njyelle Did you take your phone off of lost stolen, if applicable ? If @Jb456 's solution doesn't work, then contact a moderator and explain your situation.  Click on the green questionmark in the white circle at the bottom right of your screen.  This connects to the autobot Simon.  Type moderator and follow the prompts to get to one.  (CLICK on account specific question and human and submit a ticket)

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@njyelle wrote:

My phone was lost 2 weeks ago, and I suspended the service, I now have a new SIM card and new phone which I want to now activate.

I log in to my account, and click on Plans and addons and get the following error all the time.

Oh no!
It looks like something went wrong, but don’t panic.

Log out and then log back in again to continue. Or return to the Login Page.

I try to click on change SIM card, and enter a new SIM number, and get the same error as above.  Is this self portal broken?

How do we get someone to fix this?

Thank you

Joanne

---

[Staliger]

@njyelle You can try other device?

[Jb456]

Try clearing you internet history/ cookie cache. Open a fresh browser in incognito mode

If problem still persist. Contact moderators.

Or private message at link below

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437