issues service

[larryclancy]

My account is due april 2017 and yet I have no service says I need to purchase add ons

[Shazia_K]

Hello @ace33j, 

I'm sorry to hear you are having a no service issue, 

I'd be glad to help you out! 🙂

Can you please send me a private message with your Public Mobile phone number?

Thanks, 

Shazia

[srlawren]

@Shazia_K can you please connect with @ace33j?  

[ace33j]

Also having issues with no calling service.

[srlawren]

@larryclancy glad you are fixed up!  and welcome to the Public Mobile community 🙂

[larryclancy · Accepted solution]

Thanks it's all good moderator fixed and credited me back thank you for all support

[dearmusic]

Did you buy US roaming plan?

Sometime that add-on mess up your plan...

[daredogg]

As already mentioned, yes, you'll forfeit the money. 

Let's tag another moderator so you get your service restored @Saray_O

[jaswest2754]

Yes because it's making a plan change midterm which means your forfeiting your previously paid for plan.

[larryclancy]

If you make a plan change when previous plan is only hours old do you forfeit money for the original plan

[srlawren]

@larryclancy I don't recommend you do anything with the plan at this point--wait to hear back from a moderator in the morning.  You might make the situation worse.

[larryclancy]

I see available funds but what do I do pick a plan again, my plan now says pick and pay or something along that line

[ShawnC13]

@larryclancy  is your payment sitting in your "Available funds" perhaps?  That has happened before with some addons it is worth checking if you login to self serve it is right in the top banner if you have any available funds in your account

[zhadj030]

@larryclancy seems like will13am already tagged a mod,So you should have a response tomorrow.

Hopefully it wont be glitch that will affect a big part of the community, or else..... lets just say it wont be fun next couple of weeks

[larryclancy]

You can view under payment money paid on jan 14 and 15 and yet still reuiring full payment for new plan

[will13am]

Did you make any plan changes or this just crop up out of the blue?  Anyway, it looks like you might need a moderator to look into your account in the morning.  @Shazia_K, your help is needed here.  Please and thank you.