issue with automated payment

[reniat]

is there another way to contact provider?

i have an issue with  automated credit card payment and  contacting service department to resolve issue 

[computergeek541]

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@BKNS27 wrote:

@reniat 

PM is an online service so you can only contact a CS_Agent dm them:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Meanwhile, you can purchase vouchers then dial 611 to make payments.

Vouchers can be purchased from these locations:

https://www.publicmobile.ca/en/payment-voucher?_gl=1*y91rza*_gcl_aw*R0NMLjE3NTc2Mjk0NjQuQ2owS0NRanc1... 

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Cutomers are required to be the ticketing system in the chatbot (instead of direct message).  Sending a direct message in the above manner automatically means slower service.

[hTideGnow]

hi @reniat 

if your plan has already expired or you need to pay it very soon, it is best to buy a voucher from Shoppers drug mart or Loblaws or No Frills and then load the voucher using *611 or My Account

This is the full list of retails that you can buy vouchers.  Vouchers in some stores need to wait 24 hours, but vouchers from Shoppers and Loblaws can be redeemed immediately:
https://www.publicmobile.ca/en/payment-voucher

On top of physical stores, you can also buy online with extra service fess: buy from muskbird.com , ding.com , recharge.com

And if you need to talk to PM support agent,  submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage    

[BKNS27]

@reniat 

PM is an online service so you can only contact a CS_Agent dm them:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Meanwhile, you can purchase vouchers then dial 611 to make payments.

Vouchers can be purchased from these locations:

https://www.publicmobile.ca/en/payment-voucher?_gl=1*y91rza*_gcl_aw*R0NMLjE3NTc2Mjk0NjQuQ2owS0NRanc1...