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dummytoto · ‎12-03-2021

Had to switch from my broken iphone 7+ to my new Iphone XR which is supposed to be unlocked (bought fully unlocked on amazon). Just inserted my sim card in my new Iphone XR and receive the message that sim card is not compatible with the activation server. Insert a sim card compatible or ask operator to unlock the iphone. Do not understand what it means exactly? Thank you for your help.

dummytoto · ‎12-11-2021

the phone was still locked as per an Apple tech guy.

SO I returned the "fully unlocked "phone as per Amazon decription!

esjliv · ‎12-06-2021

@dummytoto wrote:
Just checked: Phone is not blacklisted...

@dummytoto - just to confirm it is not for sure locked...

To check if your iPhone is locked, open Settings and tap General -> About -> Carrier Lock.

If it is locked contact the seller to have it unlocked for you, or return it.

If it is not locked, try one or more of the below:

*turn off your phone, leave off for a few minutes, then reboot

*removing your SIM, then reinserting it

*go into airplane mode, then going back to regular mode

*reset network settings on your device

*try someone else's working SIM card into the xr phone to see if it works; Public Mobile or otherwise.

dummytoto · ‎12-03-2021

Just checked: Phone is not blacklisted...

pkaraa · ‎12-03-2021

@dummytoto wrote:
Had to switch from my broken iphone 7+ to my new Iphone XR which is supposed to be unlocked (bought fully unlocked on amazon). Just inserted my sim card in my new Iphone XR and receive the message that sim card is not compatible with the activation server. Insert a sim card compatible or ask operator to unlock the iphone. Do not understand what it means exactly? Thank you for your help.

Recently we saw another case of blacklisted device sold over Amazon. So scammers are getting smart nowadays. Return it if possible and try to get one from Public Mobile site. You might find a good deal here too.

Anonymous · ‎12-03-2021

@dummytoto wrote:
return the phone is not what I want to do...

@dummytoto

the can do exchange for you also for Free,, so why you like to keep device is not working right.

softech · ‎12-03-2021

@dummytoto check blacklist here:

Check the Status of Your Device in Canada - DeviceCheck.ca

softech · ‎12-03-2021

@dummytoto a écrit :
does not work! still message saying sim is not compatible!

Try another active SIM from any provider.

i just worry your phone is blacklisted.. someone post yesterday, he got from Amazon, blacklisted phone

dummytoto · ‎12-03-2021

return the phone is not what I want to do...

Anonymous · ‎12-03-2021

@dummytoto a écrit :
does not work! still message saying sim is not compatible!

@dummytoto

device has a issue, you can return to Amazon for Free.

dummytoto · ‎12-03-2021

does not work! still message saying sim is not compatible!

softech · ‎12-03-2021

@dummytoto a écrit :
Had to switch from my broken iphone 7+ to my new Iphone XR which is supposed to be unlocked (bought fully unlocked on amazon). Just inserted my sim card in my new Iphone XR and receive the message that sim card is not compatible with the activation server. Insert a sim card compatible or ask operator to unlock the iphone. Do not understand what it means exactly? Thank you for your help.

What was the exact message?

your phone could be carrier locked. Since you got it from Amazon, you cannot tell which carrier this phone came from, and you likely cannot get the unlock code for free

I suggest you to make a ticket with Amazon and return it for a full refund before it is too late

Your other route is to pay around $20 US for an unlock code.