11-30-2025 01:04 AM
after changing my plan to more internet, i havent any service in internet anymore. can you help me please and figuare it out, whats wrong? thanks
11-30-2025 11:21 AM
I sent you a private message. You can view and reply to it by accessing this link:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
11-30-2025 01:28 AM
@henry90 wrote:after changing my plan to more internet, i havent any service in internet anymore. can you help me please and figuare it out, whats wrong? thanks
This could be a simple as restarting your phone so that the phone is forced to make a new connection to the network. There are times that a plan change could potentially cause a provisioning issue, in which case you'd need to contact a Public Mobile customer support agent. The bot would need to be used to open a trouble ticket. https://widget.telus.tiia.ai/publicmobile/publicmobile.html